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    Frequently Asked Questions

    How do I order online?

    Just select the product(s) you wish to purchase and click the “buy now” or “add to cart” button. Enter your personal details, your card details and click “buy now”. You will then receive online access to your report within 48 to 72 hours. An electronic receipt for the purchase will also be issued as well as a copy of the full invoice by post.

    What methods of payment can I use?

    We accept PayPal, Visa, Mastercard, Online banking, American Express, and Discovery.

    How quickly will I receive the report if I buy online?

    When you buy online by invoice, the reports and data extracts are only available once the invoice has been paid in full. Payment can be completed online by credit card or bank transfer. You will receive the report within 48-72 hours after ordering.

    Is my purchase secure?

    Yes. Our customer’s security is our utmost priority. RationalStat uses SSL web server certificates to encrypt all personal details entered on our site (256 bit encryption). Extended Validation SSL Certificates comply with the strongest identity authentication standard available today.

    In which formats are reports available?

    The report format is stated in the report information page. When you purchase a report online you will receive a PDF version of the report.

    For some reports a data extract in Microsoft Excel is also available. The Excel spreadsheet includes pre-built calculations that allow you to easily manipulate the data.

    Other types of reports are available in Microsoft PowerPoint.

    When is the new edition of the report going to be published?

    Our reports are fully updated annually. Existing clients can receive an automatic email with information on the latest version of a purchased report.

    Please email: for information pertaining to publication of new editions of reports.

    Will I receive an invoice?

    Yes. You will receive an electronic receipt by e-mail immediately after the purchase, in addition you will receive a copy of the original invoice by post.

    How do I get definitions for the products included in a report?

    If you need detailed definitions for products in a particular report, please email, specifying which product definitions you require.

    Need more help?

    If you require further assistance please contact us.